Privacy Policy

Slimtone respects your privacy and is committed to maintaining the confidentiality of your details. This policy is intended to let you know how we look after your data when you interact with us and tell you about your rights.

WHO ARE WE
The Business is called Slimtone. The owner is Mare Griffiths who is responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice). If you have any questions about this privacy notice or wish to exercise any of your legal rights, please contact Slimtone:
Email: marie@slimtone.co.uk
Post: Marie Griffiths, Slimtone, 3 School Terrace, Blaengarw, Bridgend, South Wales CF32 8NF
Telephone: 01656 870339

If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at marie@slimtone.co.uk

THE DATA WE COLLECT
Your personal data is anything which can identify you as a person, not data that has been anonymised.
At Slimtone, the personal information we collect may include:
– Identity data: names, titles, date of birth or gender
– Contact data: addresses, emails or telephone numbers
– Financial and transaction data: payment information such as bank account and payment card details of purchases made by you from us
– Marketing and Communications data: preferences for receiving newsletters and marketing communications from us
– Product and Service data: what products and services you have ordered or shown an interest in.

HOW THE DATA IS COLLECTED
We collect data about you through a variety of different methods including:

  •  Direct interactions – when subscribing to our newsletters or social media feeds, filling in forms on our website (or otherwise) or communicating with us by post, phone, email or otherwise when you
    • Order our products or services
    • Subscribe to our newsletters
    • Request marketing or other communication from us
    • Enter a competition, prize draw, promotion or survey
    • Provide us with feedback
    •  Send us an enquiry, message or email via our website

HOW WE USE YOUR PERSONAL DATA
We will only use your personal data where legally permitted and in accordance with the Data Protection Act 1998, as amended from time to time, as well as any other relevant data protection or privacy legislation. The most common uses of your personal data are:

  • To fulfil or perform the contract you are entering into with us
  • Where it is necessary for our legitimate interests, and
  • To comply with legal or regulatory requirements

We will only rely on consent as a basis for processing your data in relation to marketing communications. You have the right to withdraw consent at any time by emailing us at marie@slimtone.co.uk

The activities which will require us to process your data include:

  • Registering you as a new customer
  • Processing and delivering your order (Please note that your details may need to be passed to a third party in order for them to process, supply or deliver the product or service that you ordered and we may retain your details for a reasonable period of time after you have completed the transaction in order to fulfill any contractual obligations such as refunds, etc.)
  •  Notifying you of any changes to our services, conditions or policies
  •  Asking you for feedback
  • To administer our website.

As mentioned above, we may also disclose your personal information to carefully selected and monitored third parties who are engaged by us to help us run, manage and improve the quality of products and services that Slimtone offer, as well as for marketing and fraud and credit checking purposes. We require all third parties that we interact with to treat your personal information as carefully and confidentially as we do.

We may need to use your data for another purpose which was not the original purpose. We will only do so if we think it is comparable or ancillary to the original purpose.

You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal information or any other information we obtain about you, we are entitled to do so.

You agree that you do not object to us using your personal information for any of the purposes outlined in this privacy policy and you confirm that you do not and will not consider any of these purposes as a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.

DATA SECURITY AND RETENTION
We have put in place physical and electronic security measures to prevent the accidental loss, destruction or unauthorised use of your personal data. For example, only certain employees, agents or contractors may access your data to enable us to process it for the relevant purpose.

Your data will only be retained for as long as necessary for the purposes for which it was required, including our legal, accounting and regulatory requirements. We are required to keep basic information for these purposes for a period of six years after you cease being a customer.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

YOUR LEGAL RIGHTS
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the rights to:

  • Request access to your personal data.
  • Request correction of your personal data.
  • Request erasure of your personal data.
  • Object to processing of your personal data.
  • Request restriction of processing your personal data.
  • Request transfer of your personal data.
  • Right to withdraw consent.

You can see more about these rights at:
https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

If you wish to exercise any of the rights set out above, please email us at marie@slimtone.co.uk

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

THIRD PARTY LINKS
Our website may contain links to third-party websites, plug-ins and applications of interest. However, once you have clicked on these links or enabled those connections to leave our site, this may allow third parties to collect or share data about you. You should note that we do not have any control over any such third-parties and are not responsible for their privacy procedures or policies. When you leave our website, we encourage you to exercise caution and look at the Privacy Statement applicable to the website in question.

CHANGES TO PRIVACY POLICY AND YOUR DUTY TO INFORM US OF CHANGES
Slimtone reserves the right to change and amend this privacy policy at any time without prior notice and for any reason. This version was last updated on 25th May 2018 and historic versions are archived here.

It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your relationship with us.
If you ever have any questions, concerns or comments regarding our privacy policy, please contact marie@slimtone.co.uk at any time and we will be pleased to answer any questions.

Share This